The Investigation Series: Part 2 - Event Insights: Making Minor Incidents Matter
Tick-box forms turn minor incidents into dead data. Event Insights turns them into your richest source of organisational learning.
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What happens to the hundreds of minor and medium-impact incidents your organisation records every year?
For most, the answer is a quick tick-box form, a 'failure to follow procedure' cause, and a closed file that teaches no one anything.
The tools we use for these events are lightweight for a reason, but they're also blind to how work really happens.
In Session 2 of The Investigation Series, Mark Alston introduces Event Insights: a purpose-built approach for minor and medium-impact incidents that turns everyday events into genuine organisational learning.
Built on seven conversational questions a supervisor can run in a pre-start, Event Insights captures the narrative behind the event, what surprised people, what frustrates them, and what would actually make the work safer.
You'll see how to make minor incidents matter without adding friction, paperwork or blame.
What you'll take away
- Understand why traditional lightweight tools (tick-boxes, 5 Whys) fail to produce real learning.
- Discover the Event Insights method and the seven questions behind it.
- Learn how to capture narrative data about normal work without adding friction for frontline teams.
- See how to surface frustrations and workarounds before they become serious incidents.
- Leave with a conversational framework supervisors can use in any pre-start or toolbox talk.
Watch the Video
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Key Links
Presented by
Mark Alston
Mark’s extensive experience in investigations commenced as a Federal Agent in the Australian Federal Police, responsible for investigating organised crime and large-scale drug and fraud offences. Since then, Mark has worked for a diverse range of range of organisations including BHP, Rio Tinto, Macmahon Holdings, CQMS Razer, and Mitchell Services with roles in incident investigations, risk management, safety and auditing.
Mark has utilised root cause analysis methods including TapRoot© and ICAM©, 5 Whys and Essential Factors to investigate work place incidents over the past 10 years. Mark has developed and implemented systems of work to manage incident reporting and investigation requirements as well as the training of operational personnel and safety professionals in investigation methodology.
With an investigation process that now focuses on a ‘Work as Normal’ approach, Mark has found a system of investigation that combines a Safety Differently approach with the principals of Human and Organizational Performance (HOP), to identify the true organisational issues that contributed to an event.
As the Principal Facilitator for Immotus Consulting, Mark drives simplicity and quality in the products they deliver. Mark engages with clients and their workers to help them identify and understand risks and develop engaging and practical control management strategies.
The myosh Academy is home to regular webinars on workplace health, safety, environment, and quality, with contributions from select partners.
Organisations across the globe have been using myosh to manage and improve work safety for over 20 years. Our highly configurable, cloud-based safety solution features over 50 pre-configured modules. All modules integrate with one another, and with a Custom subscription you can opt to build you own new modules with us.