Webinar: Conversational Intelligence - Part 1

Presented by Debra Burlington (Director, Enhance Solutions)

What’s covered?

During this session, Debra provides some insights into how to listen from a deep level in order to gain rapport and build relationships one conversation at a time. In the world of safety, our role is to influence and bring about change, often through the actions of others. Safety professionals need to be able to quickly build rapport and have their conversations count.

This session offers some key actions that can be taken in order to gain an understanding of how people map their world. This includes the use of precision questioning in order to seek clarity and build a common understanding.

Watch The Video

About Presenter

About Debra Burlington

Debra has been providing coaching and facilitation for individuals and organisations for over 20 years. Her approach has been described as fluid and insightful. She has the capacity to hear what has not been said, and offer insights that a person has not been able to see for themselves.

Debra truly believes in the capacity of the people she coaches and trains to bring awareness to the habits of behaviour that are holding them back and make different choices. She recently authored a book aimed at informing people about effective coaching conversations and is called upon by a number of organisations to coach and train their senior leadership team.

Debra is a member of the AIHS College of Fellows and Chairs the Mentoring Committee. She holds a Grad. Dip. in OHS Management, a Grad. Dip. in Business Management and a Degree in Social Work. She is a certified Master NLP Practitioner. She is also a Fellow of the Australian Institute of Health and Safety and is the Chairperson of the AIHS’s College of Fellows mentoring program.