Work Different: How COVID-19 Gives Us the Opportunity to Re-imagine the Employee Experience

Original article published by qualtrics

Employees across all industries are facing experience gaps at work. And during a pandemic, issues that used to bother people are now serious impediments. At Qualtrics, we conducted a large-scale, global study to identify today’s pressing employee experience gaps and recommend actions that organizations across all industries can take to create, not just the “new normal,” but a “new better.”

With entire industries asking “what’s next?”, now is the time to fundamentally reinvent the workplace in new and innovative ways by listening carefully to the needs and concerns of employees themselves.

Technology and Financial services workers are most likely to say they feel valued

The percentages listed below represent the portion of workers from each Industry that feel valued by their company.

Many employees feel that their employee experience has gotten better since the pandemic

The graph below reports the portion of employees in each industry who say their employee experience has gotten better since the pandemic began.

Demonstrated action translates to engagement

On a previous study, Qualtrics found that a companies ability to turn feedback into action can directly affect employee engagement. Below is the engagement score for each group.

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