How Will COVID Fundamentally Alter the Future World of Work?

A US National Safety Council report has found continued remote work, increased focus on flexible work arrangements and mental health, and a renewed commitment to workplace safety to be among the most impactful workplace changes stemming from the COVID-19 pandemic.

Based on in-depth interviews with safety, medical and health experts representing 13 industries, the State of the Response: The Future World of Work report also identified key factors business leaders must take into account moving forward.

The most impactful workplace shifts include:

• Operations – moving to remote work arrangements for as many employees as possible
• Human Resources – providing flexible work arrangements (e.g., hours, days, scheduling)
• Stress, Mental Health and Wellbeing – promoting or increasing employee assistance program (EAP) benefit offerings
• Communications – providing regular communication via multiple channels
• Organisational Culture – increasing focus on safety and health using COVID-19 as a catalyst
• Technology – increasing use of mobile app software to track infections
• Sustainability – rethinking the need for physical space and travel

“The way in which people, organisations and industries work has forever changed. This crisis has uncovered an innovative new way of working, while laying bare many challenges that have jeopardised the safety of our workforce,” said Lorraine M. Martin, president and CEO of the National Safety Council.

“We must be agile in our response to adversity, work together to break down silos within our organisations, and prioritise safety – both physical and psychological – above all else.”

The new report aims to serve as a foundation for organisations looking to navigate the future world of work post-pandemic.

Based on the findings, NSC included in the report a framework for addressing three critical issues moving forward: work modalities, such as how to address remote work and flexible schedules; worker expectations, such as investing in mental health resources and employee support; and work enablers, such as embracing technology to help augment job tasks.

The Future World of Work report is the third in a series of reports discussed at the US State of Response & Future World of Work Virtual Summit. Aimed at helping businesses, policymakers and leaders, some of the nation’s top experts on infectious disease response, workplace safety and business thought leadership discussed the US national response thus far – where it succeeded and where it failed – and provided insights to prepare employers for what comes next.

One of the major themes discussed at the Summit was the need for COVID-19 vaccine guidance in the workplace. Business leaders are looking for direction around their role in vaccine implementation – from education to distribution.

To read the full report, visit here.